Web Conferencing Support

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Our support team is here for you every step of the way - from e/pop evaluation, to deployment and on-going maintenance. We provide the standard services below, plus custom professional services for pre-sales analysis, implementation, and training.

e/pop real-time software often becomes mission critical within just a few weeks of installation. A complete web conferencing solution - or enterprise real-time suite - is a low-admin, stable and reliable installation, backed by priority hotline service and an on-going software maintenance plan.

Important Updates: Annual Support Program Overview: hotline support & s/w maintenance

Technical Support

Support Hotline
Americas: For immediate assistance, call us at +1-858-715-0970 during our business hours of 8:00 am to 5:00 pm weekdays, Pacific Time.

Europe: +44 (0)870 224 0415 from 08:30 to 17:30 weekdays, GMT

Support via E-mail
Click the link above. WiredRed support is available to answer questions related to the configuration, installation and operation of e/pop and other WiredRed products.

Support Forums
Click the link above. WiredRed's e/pop forum provides a resource location for technical discussions related to e/pop and other WiredRed products.

e/pop Web Conferencing Server Revision History
Click the link above. A history of the changes, additions and fixes to the e/pop web conferencing server products. Browser-based client is updated automatically via the conferencing server.

e/pop Client Revision History (Secure IM/Alert)
Click the link above. A history of the changes, additions and fixes to the e/pop secure IM client products (e/pop Alert, Basic and Professional).

e/pop Enterprise Server Revision History (Secure IM/Alert)
Click the link above. A history of the changes, additions and fixes to the e/pop secure IM, Enterprise Server software.

Secure IM User Guides & Tech Notes
User guides, administrative manuals and technical notes.