Chichester, England – August 21, 2006 –
WiredRed®, a leader in real-time communication software,
today announced that XuiS has adopted its e/pop® Web
Conferencing software solution to enable its staff to
provide enhanced technical support to its remote
customers when problems on their systems occur.
Based in Epsom, Surrey, XuiS supplies best-of-breed
software solutions throughout Europe, priding itself on
high quality service and customer support. In respect of
this ethos, XuiS endeavours to offer its clients
one-on-one technical support.
In the past, the company had used WebEx as a means to
communicate with its customers; however, XuiS wanted to
find a solution with greater functionality to enable the
company to give product presentations and demonstrate
software solutions to remote prospects and customers at
a lower cost. XuiS also needed a solution that would
give the team, with approval from the customer, the
ability to take control of the customer’s PC, in order
to rectify problems on their systems.
XuiS discovered the e/pop Web Conferencing application
from WiredRed and decided to sign up for an initial
five-user license. e/pop is an ideal solution for
organisations such as XuiS, looking for a convenient and
secure form of communication. e/pop gives users the
ability to conduct online meetings and training seminars
with anyone at any time, no matter where they are. The
technology is also perfect for companies looking to
offer technical support to their client base, as it
allows live, attended remote control of the attendee’s
PC.
“e/pop has enabled us to improve our service to remote
internal users and customers,” comments XuiS Technical
Manager, Malcolm Dunn. “We’ve used e/pop to demonstrate
our software to prospective customers; however, the most
useful feature for us has been the ability to – with
permission from the customer - take control of our
clients’ PCs to collect information and debug their
systems.”
“e/pop reduces the time it takes to solve problems with
our customers’ systems by allowing us to collect
information on their systems from our office base,”
explains Dunn. “e/pop has already saved us money and
resources in negating the need to travel to customer
locations. At a click of a button we can be in touch
with our customers, gather relevant information from
their PC and rectify the problem in real-time, thus
improving customer relations.”
In the future, XuiS hopes to not only further improve
its customer service by offering hands-on assistance to
its clients, but to also shorten its sales cycle and
improve the ratio of leads becoming qualified prospects,
by increasing the use of e/pop as a tool to deliver
presentations to potential clients.
“It’s great to see the likes of XuiS using e/pop to
remotely access its clients’ systems to solve problems
as and when they arise,” comments WiredRed UK MD Tom
Sloan. “In time, XuiS can look to use e/pop increasingly
as a means to communicate with possible new users of its
solutions, by meeting virtually for an hour online to
familiarise themselves with the team and gain insight
into the solutions that XuiS can provide them with.”
About XuiS
Founded in 1993, XuiS specialises in supplying
innovative enterprise-wide system management solutions
to its growing customer base throughout EMEA. XuiS'
unique offering is the provision of personalised
customer support services, including 24/7 cover, with
regular face-to-face meetings to ensure that each
customer gets maximum return from their investment in
XuiS' software.
XuiS has a sister company in Los Angeles with partners
across EMEA. For further information please visit
www.XuiS.com
About WiredRed
WiredRed Software is a technology leader in real-time
communications. The Company's secure, multipoint routing
technology powers its e/pop product line, which includes
multiparty video conferencing, web conferencing and
secure IM software. All e/pop products are designed to
provide busy, security-conscious IT staff with fast and
easy to maintain solutions compatible with their
existing networks.
More than 3,500 commercial and government customers are
using e/pop software. Customer installations include
Birmingham University, Loreto College, Digital Media
Interactive, Tutoreasy, Derwent Shared Services, Routeco
Plc., Barry Callebaut, ADP, Scottrade, Wells Fargo, The
Members Group, Mercury Insurance and Florida Rock. The
company licenses its software to corporate and
government IT organizations and a growing network of
business partners.
WiredRed has offices in San Diego, California,
Chichester, England and Sophia-Antipolis, France. For
more information visit www.wiredred.com.
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e/pop and
WiredRed are
registered trademarks of WiredRed Software.
All other marks are property of their respective owners.
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