e/pop
Web and Video
Conferencing
Applications
& Customer
Case Studies
The application stories below describe the best and most
popular uses of e/pop software and online services in our customer environments. First, there is
summary of case studies by industry, followed by a general description of
leading application areas.
By Industry
By Application
Special
Section:
Enterprise
IM & Alert
Case Studies
Customer Stories by Industry
Our customer stories are listed below. Each case study includes a background
description with the customer challenge, the e/pop technology solution and the
business and IT staff benefits. They include an interview with one or more customer
contacts regarding their job and use of e/pop software. The PDF versions use a quick-read format
with summary tables and headlines.
Engineering, Construction, Manufacturing:
Travel, Hospitality, Event Marketing & Business Services:
Healthcare and Clinical IT Services:
- iNTERFACEWARE
(healthcare IT services) - Training (PDF)
-
Anyware Group
(healthcare IT services) - Portals, VPNs (PDF)
-
Pulse
(healthcare IT services) - Meetings & Training (PDF)
- United Blood Services
(healthcare) - Online Meetings (PDF)
Government,
Public
Service,
Non-Profit:
Financial
Services &
Banking IT
Services:
Education &
Training:
Application Descriptions
ONLINE MEETINGS & PROJECT REVIEWS
General purpose online meetings are often near the bottom of intent-to-use
surveys with most web conferencing solutions. Not with e/pop! It was designed
for inter-office use with earlier generations traversing proxies and firewalls
since 1998. As such, general purpose online meetings, inter-office meetings and
project reviews are among the leading business applications of e/pop software.
e/pop excels in these areas because it is available as software and online
service; it can run entirely on a company's private network or VPN; and it has
an excellent combination of multiparty video and fast desktop sharing that
provide a life-like meeting experience over the Internet. Everyone can fully
participate in a meeting, not just one presenter. This combination of features
is helpful to all of our customers for moving more meetings online, but it is
especially useful for our construction, engineering and AutoCAD® customers for
conducting online project reviews.
DISTANCE LEARNING, ONLINE CLASSES & TRAINING
Education, online classes and commercial training are easily the second-most
popular application area for e/pop. There are hundreds, if not thousands of products
and services in the e-learning industry. However, e/pop brings something new
to the party. It delivers an online environment where the teacher and all the
students are able to interact, ask questions, and use a variety of modes
– talking,
arm-waving, drawing, sharing desktops and annotation tools
– for
making key points and asking questions. These capabilities are especially useful
for seminars, commercial training programs, licensure and other areas where
visually complex material and live, two-way interaction between students and
teachers are required.
SALES CALLS & MARKETING EVENTS
The use of new technology in sales is often the lead business case for trying
web and video conferencing for the first time.
The ROI is
compelling: meet with
more customers in less time. Marketing presentations and events are easily done
online, where scheduling flexibility and low-cost can drive far more numbers
than traveling road shows.
HELPDESK & TECHNICAL SUPPORT
Another prevalent application is customer service and internal help desk
operations. In addition to web conferencing and desktop sharing, e/pop has
remote control capabilities too. For everyone's comfort level, the remote user
is always prompted with an 'OK to proceed' dialog box. Customer service staff
can complement the usual referral to a tech note or software patch, with
actually showing – or making – software changes on-the-fly. The e/pop
browser-based client is available in 9 languages, automatically selecting the
user's native language. Small companies can deliver world class support using
e/pop! The goals for many of these installations include solving more cases on
the inbound call, reducing call resolution times, expediting 3-way calls with
topic experts and otherwise improving the customer experience.
TRAVEL REDUCTION
The video conferencing industry has been promoting travel reduction since the
1980s – but the benefits have been limited to executive travel between
fixed-site boardrooms. Today, e/pop can reach almost any remote office, customer
or vendor. Business travel can be completely replaced or complemented with
online meetings. Many customers are surprised to discover that ordinary webcams
can display full-motion, full-screen video. And good software like e/pop can
traverse firewalls and proxies,
connecting multiple business users behind
separate firewalls and proxies, plus deliver optimized presentation, document
and desktop sharing all at the same time. Now for the first time, you have the
means to effectively replace in-person travel with real, work-a-day online
meetings with full interactivity for all participants – it’s not just two
talking heads anymore.
BOARDROOM VIDEO CONFERENCING
Boardroom conferencing is a classic application area and holds the largest
installed-base among first generation, or fixed-site hardware-only solutions.
With lower-cost PC peripherals and the use of more flexible shared network
connections, the latest web and video conferencing solutions such as e/pop are
delivering boardroom quality video conferencing to smaller, more
budget-conscious customers – and in many cases, displacing expensive hardware
solutions. As an added bonus, e/pop can reach virtually any desktop in the
world, allowing you to “rope in” your participants that couldn’t make the board
meeting, or conducting secure board meetings entirely online.
BUSINESS CONTINUITY
With extreme weather conditions, airport closures and more people living near
hurricane-prone coastlines, the business case for travel alternatives and
contingency plans is becoming more attractive. One case study below covers
Hawaii Civil Defense, they use e/pop for media briefings for a wide variety of
all-hazard scenarios. Another example is
Cruise.com, headquartered in Florida.
They use e/pop primarily for training, but also for its ability to provide
alternative meeting venues in the event of office closure.
TELEMEDICINE
This application area has grown so large that there are now many specialty areas
within the field of telemedicine. The three medical case studies below
illustrate the use of e/pop between medical offices in support of staff meetings without
driving across town, remote training, and live consultation between practitioners. We also have many labs, clinics and imaging facilities using
e/pop for teleradiology and PACS-related support services, remote diagnostic
interpretation, case review and remote patient follow-up. Telesurgery and
robotic-surgery are highly specialized, hardware-specific disciplines and are
generally outside the scope of software and online services like e/pop.
More on telemedicine . . .
VIDEO ARRAIGNMENT
Jails, prisons and courts have used video conferencing hardware for assignment
of counsel proceedings for a long time. With the growth of Internet access and
VPNs, and especially low-cost A/V peripherals; desktop video conferencing is
making its way into this once staid hardware-only market. For dramatically lower
cost, these tax-payer funded organizations can get full-motion video using the
same dedicated bandwidth as hardware-only solutions; or conversely, get
quarter-screen video running over existing network connections and no
incremental network expense. See the
14th JDC
article, or
click here for
more on telecourt and video arraignment . . .
MANY MORE ...
The applications of browser-based web and video conferencing are as varied as
the industries, people and the meetings they serve. The leading applications are
sales, marketing, training/education, interoffice meetings, followed by helpdesk
and support services. Other more specialized applications are
employee portals, remote product quality engineering, emergency command centers
(JVIC),
manufacturing,
telemedicine and
telecourt.
Yet others are military, law enforcement, city services, consulting,
professional services, small office, home office, telework, telecommuting,
greenhouse gas reduction, green initiative support and just about any example
where moving to online meetings yields cost reductions, more flexibility and
less time.
Secure IM
& Alert
Messaging Case Studies
The
following
case studies
highlight
the use
of
e/pop Basic,
Alert and
Enterprise
Server for
employees-only,
secure
messaging,
IT and
emergency
alert
bulletins.
These
customers
avoid many
of the
security
holes and
SPAM common
among
consumer IM
services and
other
software
products
with shared
APIs, and
use e/pop
for
restricted,
employees-only
communications.
Distributed
sales teams,
call
centers,
branch
offices and
campus
facilities
are common
themes.
Government
and military
use includes
headquarters
and
high-profile
site
emergency
preparation,
all-hazards
alert,
command
center
operations,
air base and
industrial
safety.
Contact WiredRed for
details.
See a Live
Demo
See a
live demo
right from
your own
office
whenever
convenient
for you!
We are happy
to show you
any of the
product
capabilities
mentioned
above,
answer any
questions or
quickly
explore
whether or
not e/pop
can help
your
organization
accomplish
the same
goals as the
customers
mentioned on
this page.
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