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Annual Support - UK
Commitment to
Support
The team at WiredRed is proud
of its commitment to timely customer service and
technical support. Our software maintenance
plans provide live, telephone support by
qualified engineers with deep experience in all
aspects of e/pop software, multi-office network
environments and real-time communications.
Software Maintenance is included in all e/pop web conferencing term licenses
and is mandatory for the first year for all e/pop secure IM products.
For immediate assistance, call us at
0870 224 0415 during our business hours of
9:00am to 5:00pm.
Technical Support
Services
- Priority Hotline Support - unlimited
telephone support (during standard hours of
operation). Customers under Maintenance receive
priority.
- 90%+ first contact resolution (WiredRed's
goal)
- Microsoft Certified Systems Engineers
- NetWare Certified Engineers (for NetWare NDS
directory support)
- Installation assistance during first 30
days
- Documentation - access the most up to date
User and Administrative Guides (PDF format)
- Email support
- Support forums access
- Revision history access
- e/pop support knowledgebase access
- Technical notes access
Software
Maintenance
Software maintenance
includes all of the above plus ...
- Upgrade insurance - all major and minor
upgrades
- Upon request, e-mail notifications for
software updates
Terms &
Conditions
Software Maintenance is
included in all e/pop conferencing term licenses
and in the initial sale of all e/pop secure IM
products. Software Maintenance is available in 1
and 2 year standard terms. The maintenance
commences upon receipt of order. When additional
software licenses are purchased during the term
of the Software Maintenance plan, WiredRed
prefers to pro-rate the plan to coincide with
the customer's existing renewal date.
Click
here for complete Software Maintenance Terms
& Conditions.
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