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Oxford Global Resources Replaces
NetMeeting with e/pop to
Cut Costs on Employee Training, Sales Meetings and
Company Orientations
As one of the world’s leading technical consulting
firms, Oxford Global Resources understands innovative
technology helps the company compete successfully on a
global scale. Some of the world’s best known brands turn
to Oxford to find skilled consultants that provide
specialized technical skills from cutting-edge, software
developers with expertise in ERP applications, to
hardware designers engineering the latest microchips.
Companies such as Ameritech, Bose Corporation, Exxon
Mobil, Hitachi, Intel, US Cellular and Sprint rely on
Oxford to provide individual consulting and strategic
outsourcing services.
With more than 20 offices worldwide and a 300-person
sales force responsible for recruiting and account
management, which includes finding the right talent for
the customer’s project, Oxford had previously used
Microsoft NetMeeting for training purposes, but wasn’t
entirely happy with the results.
“Net Meeting is an adequate application but it isn’t
well-supported, which drove us to seek a similar
collaborative application that we could install behind
our firewall,” said Howard Pearce, Oxford Global
Resources’ Vice President of IT.
Early last year, on behalf of Oxford, Pearce purchased
and deployed WiredRed’s e/pop Web Conferencing, the
industry’s first on-premise web conferencing solution
that has no installation dependencies on third-party
databases, web servers or other server prerequisites.
Browser-based e/pop Web Conferencing is a true,
out-of-the box solution that can be installed in
approximately five minutes by a network or IT
administrator.
According to Pearce, Oxford’s first and primary need is
to train new sales employees on its proprietary CRM
application, Oxford Database (ODB). Currently e/pop Web
Conferencing is used on a daily basis for training and
new hire orientations, which are conducted weekly by the
Human Resources Department.
“We liked the fact that e/pop Web Conferencing worked
behind the firewall and it’s so affordable.” he
explained. “e/pop Web Conferencing enables our training
staff to work with all of our remote offices, yet it
brings a true interactive learning environment to the
training session. We first demonstrate ODB, then give
control to the trainee so he or she can practice using
it during the session. It has been a great time saver
and has cut down on help desk support calls as well.”
Pearce said that Oxford had also considered using a web
conferencing service, such as that from Webex or
Raindance, but because the application is used daily by
many hosts and attendees, the monthly cost would be
difficult, if not possible, to determine.
“It would be hard to justify the high cost of web
conferencing services when we knew that e/pop Web
Conferencing would pay for itself in a short period of
time,” explains Pearce.
The use of an interactive web conferencing solution
brought new life to Oxford’s training and orientation
sessions, and is also used by senior sales staff to
brainstorm on new sales incentive programs and to
present quarterly sales figures to the company’s Chief
Operating Officer.
“e/pop Web Conferencing enables Oxford to review our
business trends with a larger cross section of our
employees at a fraction of the cost of in-person
meetings. We’re able to get directives to our field
sales force more quickly, and produce better sales
numbers as a result,” said Scott Beyer, Vice President
of Marketing at Oxford.
In a company where time is money, and servicing blue
chip clients is the company’s top priority, e/pop Web
Conferencing is the answer. It brings diverse
departments and employees together to work smarter with
more creative, time-efficient meetings, orientations and
effective, interactive training.
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